Incident Management Analyst (Chinese Speaking) - Kuala Lumpur - Bukit Jalil - Malaysia

To regulate the lifecycle of all problems/incidents reported, ensuring strict adherence to Problem Management processes and relevant Service Level Agreements. To provide quality input to, and support of, the post-problem review processes Ensuring each implementer records their task details in the change record text.
Day-to-day regulation of problems reported through the ITSC
Facilitation of communication between technical groups and IT / Business management
Crisis management of high severity incidents
Participation in post-problem review processes (high severity problem closure; post mortem review / report production; trend analysis)

Degree in any analytical discipline or relevant experience
At least 2-3 years helpdesk &/or problem mgt, preferably in a Banking environment
Professional helpdesk tool (pref. Remedy), MS Office products
High degree of logical, analytical, & communication skills;
Ability to deliver consistent results under pressure
Demonstrated conflict resolution skills
Ability to think independently and exercise initiative
Flexibility to work within a 24/7 team structure
Relevant language skills an advantage

Additional Details:
Fresh graduate encouraged to apply

Interested candidates are encouraged to apply online or e-mail your application to: KL-GSSC.Recruitment@my.standardchartered.com