Field Support Engineers / Desktop Support Engineers (Junior Position) - Singapore

To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software & application) and related peripherals (Printer, scanner, PDA etc);
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals;
To be prompt and meticulous in updating of daily incident handled into the incident management tool;
To be responsive and pro-active when handling of end-users' PC problem and request;
To be highly customer focused and diligent towards providing good customer service.

Requirements:
Degree/Diploma/Certificate in IT or related disciplines;
Possess knowledge in relevant IT skill set in hardware & software troubleshooting and supporting in Windows OS, Microsoft Office Suite, Lotus Notes, Anti-virus software etc.;
Must be customer service oriented with good inter-personal & communication skills;
Good attitude with positive mindset in learning and ready to excel;
Able to work independently as well as in a team;
Candidates with leadership qualities and VIP support experiences will be shortlisted for senior position;
Candidates with A+/MCP/MCSE/CCNA/ITIL will be an added advantage;
Applicants should be Singaporean, Malaysian or Singapore PR only;
Fresh graduates are also welcome to apply.

Benefits:
Contractual Bonus
Annual Leave
Medical Leave
Medical & Dental Benefit
Handphone Allowance
Transport Claim
Shift Allowance
Overtime Claim
Meal Incentive

Attendance Incentive
Interested applicants, please email detailed MS Word resume with attached photograph, current and expected salary to: recruitment@ds-solutions.com.sg and state down the position you are applying.