Associate Technical Support Engineer (Windows) - Singapore

Responsibilities:
To provide second-level technical support and troubleshooting over telephone and e-mail, via the company’s CRM ticketing system
To provide hosting service provisioning and cancellation
To perform investigation and troubleshooting to all the reported issues and make sure that all problems and requests are handled properly and resolved
To escalate problems to senior consultants or managers whenever necessary for resolution.
To perform system administration of all aspects of the company’s servers, both Unix-range and Windows-range servers.
To perform various installations and maintenance works to be done on both company servers and dedicated customers’ servers.
To be responsible for good running of all the servers, including setting up for both virtual (shared) hosting and dedicated hosting

Requirements:
Diploma or Bachelor or Master Degree in Computer Science/Information Technology
Preferably 2 – 3 years of in depth working experience in one of the following platforms: Windows servers and preferred with Microsoft Certification, like MCP, MCSA, MCSE (for Windows engineer)
Linux servers like RedHat, CentOS (for Linux engineer)
Have good problem analysis and solving skills in troubleshooting and resolving cases or problems
Have good verbal and written communication skills in handling customers
Good knowledge of operating system and knowledge of web and email hosting technologies would be an advantage
Candidates who are able to start immediately preferred.

Interested candidates please forward detailed resume to: hr@webvisions.com