Network Support Engineer - City Hal - Singapore

Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices.

Proactively and effectively communicates status, plan-of-action, and resolution of issues.
Provides F5 customers and partners with a consistently high-quality support experience.
Participates in on-going training with F5 products and related technologies.
Maintains high schedule adherence (work hours and on-phone time).
Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication.
Manages multiple cases and prioritizes based upon customer and business needs.
Follows standards-based processes defined in F5’s Quality Management System (QMS).
Performs additional projects as required.

Requirements:
Language Requirements
Must be able to read, write and speak English fluently, including technical concepts and terminology.
Asian languages fluency will be highly advantageous.
Knowledge, Skills & Abilities
Hands on technical experience with in-depth knowledge on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.
Intermediate understanding of TCP/IP protocols and the OSI model.
Proficient with Windows OS.
VLAN – setup and implementation.
Knowledge of DNS protocol/BIND.
Experience with WAN optimization applications a plus.
Able to work with moderate supervision.
Proven track record in a team environment.
Analytical thinker with strong attention to detail.
Must be able to relay technical information to customers with varying skill levels.
Qualifications
Minimum 3-4 years experience in a technical support role, working with relevant technologies.
Support experience with corporate customers in production environments preferred.
BA/BS degree or equivalent technical experience preferred.
Physical Demands and Work Environment
This role requires to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed.
Some travel may be required (less than 5%).

Some of the Employee Benefits Include:
Health Coverage
Employee Stock Purchasing Plan
Life Insurance
5 day work week
Casual Workplace
Cool People
The successful new member should be a team player with initiative, excellent interpersonal and communication skills.
Interested applicants please indicate which position you are applying for, current and expected salary; and do
send your resume in Word format to:
apac.careers@f5.com
Or apply directly to us under International Openings in our website at http://www.f5.com/careers . Only short-listed candidates will be notified. Thank you.