IT-Analyst-Opus-IT-Services-Pte-Ltd-Singapore

Salary: negotiable
Responsibilities: Provide second level technical support for network environment worldwide, including Cisco router, firewall, IP Telephony and remote access services.
Provide support for WAN infrastructure including disaster recovery, bandwidth utilization, performance monitoring , IP Telephony and RNET. This includes working with regional and global telecommunication vendors for maintenance and provision of telecommunications circuits and services.
Requirements: BA / BS in Computer Science or Management Information Systems (MIS)
With 3 years technical support experience
Has ability to learn quickly and adapt in an ever changing environment
Has ability to execute operational tasks and troubleshoot problems in most components of the technology structure.
IT knowledge in the areas of data communication, networking, and operating systems.
Knowledge of TCP/IP addressing and network protocols.
Network troubleshooting experience.
Understand of routing and the OSI model
Experience with Firewalls, Routers, Remote Access, PBX, VOIP/IP Telephony and LAN technology
Demonstrate in-depth knowledge of standards and developed and emerging technologies
Experience with incident and change management (ITIL framework)
Certifications: CCNA/CCNP
Ability to work independently and in a team environment
Positive attitude and highly motivated
Customer service skills
Good written and oral communication skills
Proficient in written and oral English language
Able to converse in Mandarin, Malay, Korean, Japanese or Thai language
Interested candidate, please send in your most updated resume to: elfrieda.saberon@opusit.com.sg Please state your salary expectation and availability.